Harkening back to an era when friendly, professional call answering was the norm, the name “Ruby” fits us to a T. When Jill Nelson founded our company back in 2003, she quickly realized that business owners and callers alike were longing for a personal connection in a desert of impersonal customer service and robotic answering machines.
Our team of smart, charming “Rubys” is up to the challenge. Our mission is to make your day brighter. We see the fruits of our labor in positive feedback from callers and clients, and our many awards: from being one of the “Fastest Growing Companies in Oregon” for four years running to our crowning achievement of being named the #2 “Best Medium Company to Work For.”
Our Core Values are how we achieve it. They are not something you hear about on your first day and file away in a drawer. We use them to make all of our decisions, big or small. Every Ruby knows them by heart (go ahead, quiz ‘em!), and if you’re wondering who we are, our Core Values are definitely the place to start.
Foster Happiness
We’re a happy bunch, and we like to make others happy. Every day, we wage a war on impersonal service and stressed out workdays. We take time to celebrate our successes, of which there are many. Work may be work, but that doesn’t mean we all have to be serious all day. Ruby puts the fun and happiness in professionalism, and we wouldn’t have it any other way.
It’s worth it because we foster happiness.
Practice WOWism
We’re not just about answering phones. We’re about finding that special something that will knock your socks off, and giving it to you before you even know you want it. We don’t do fine—we hit it out of the park. Nothing gives us a bigger kick than impressing our clients and team members. More than impressing, really — surprising, delighting, WOWing. Simply doing a good job isn’t enough for us.
We make our mark by practicing WOWism.
Create Community
We are a team, and the goal of our sport is success — success for our clients, for our team members, and for everyone we interact with every day. Our clients don’t view us as faceless operators, but part of their team, and we view them as part of ours. When our clients win, we win. We consider the big picture in every action, and choose the path that provides the most benefits for all involved. It is not one superstar that makes our company work. We are all connected and we depend on each other. We create special times together. We make the connection.
We succeed through creating community.
Innovate
If there is a better way to do something, we’ll find it. “That’s the way it’s always been done” is not a reason to keep doing what we’re doing. We are not confined to “standard operating procedures.” If it’s not working for us, we’ll change on a dime. Our ideas come from everyone in the company, and we’re not afraid to throw ourselves into the creative process, whether or not our ideas come to fruition. In our eyes, perfection is the only acceptable result, and we won’t rest until we achieve it.
We lead through innovation.
Contact
Ruby Headquarters
1331 NW Lovejoy Street #875
Portland, OR 97209
OFFICE: (866) 611-7829
Founding Team
Jill Nelson
Industry
Services Agency
Funding Source
Angel Funded
Founded
2003
Year Joined
2012
Chapter
Portland
